09/12/2008 - Personal loan providers no longer pushing PPI sales

Changes to online Payment Protection Insurance sales

09/12/2008 - More decision making tools for mortgage customers

Mortgage lenders are providing more online tools and calculators for customers

04/12/2008 - Mapa launch the 2008 Banking Landscape

New report launched by Mapa covers the UK online financial services market, international online banking and mobile banking...

Improve customer retention and acquisition

To improve online performance, increase sales, enhance customer experience and stay competitive, any online bank or institution must monitor competitors, keep up-to-date with new developments and educate staff accordingly. Our services below help our clients do so.

Consultancy Services

  • Support requirement plans and business cases
  • In-depth competitor or international audit
  • Tangible action plans
  • Educate senior audiences
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Competitor Monitoring

  • Comprehensive view of your online market place
  • Keep track of your competitors’ new developments
  • Highlight areas for improvement
  • Influence budget allocation
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Mobile and SMS Monitoring

  • Stay up-to-date with new developments
  • Support your mobile and SMS business case
  • Monitor competitors’ mobile services
  • Learn from other countries and industries
  • mBanking, SMS, mobile payments, read more...










Reports

  • Solve online retention and acquisition problems
  • Improve customer experience and online sales
  • Learn from innovations in the secure and public sites
  • Real examples, new techniques, international insight...
  • Read more...