02/09/2010 - Mobile and SMS Banking changes continue apace

Banks compete on being mobile innovation leader - Biggest battles fought in domestic markets

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26/08/2010 - Metro Bank launches internet banking platform

Part of Metro Bank’s promise to customers is that they will “deliver unlimited convenience” through “great online banking”. Have they kept their promise?

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About our reports

Mapa’s reports will inform you on how others are dealing with specific online problems like retention functionality, application processes or regulatory changes. Good practice examples provided can help you make quicker and informed decisions and act as supporting evidence for new development plans and business cases.

The reports are rich with screenshots and commentary on various banking topics from credit card insurance to web 2.0 features. Readers see examples from public and secure sites from markets around the globe.


Learn how others deal
with online problems

Stimulate
new ideas

Assess your
competitive position


The type of reports we produce

The reports we produce vary in content and intention and are either one-off or yearly studies. They can take the following themes:

  • Online Mystery Shopping 
  • Competitor Benchmarking
  • Insight / Focus Areas
  • Application Process Maps
  • Online Innovation
  • Screenshot Library

Reports focus on particular functionality, product sectors, international markets and / or specific competitors


How we produce the reports

Mapa monitors the online financial services market. We have an internal knowledge management system and use robust processes to ensure that report content is up-to-date, insightful and relevant to the current market place. Researchers produce reports from carrying out intensive research on an ongoing basis

Reports can be based on public site content and / or secure site content.


What you get

  • Screenshot libraries - see what secure functionality looks like 
  • Process maps - experience a process without taking the time to complete it
  • Best practice checklists - learn why the best are the best
  • Competitor site audits - completely understand what your competitors do
  • On-site presentations and Q&A sessions - let us help you perform better