09/12/2008 - Personal loan providers no longer pushing PPI sales

Changes to online Payment Protection Insurance sales

09/12/2008 - More decision making tools for mortgage customers

Mortgage lenders are providing more online tools and calculators for customers

About us

To help you to understand your position and performance in the market place we act as if we are your customer. Mapa's unique services simulate internet users' experiences by completing customer journeys on a comparative basis in your market sector.

Online Financial Services We carry out research across retail products like current accounts, credit cards, savings, mortgages, personal loans, general insurance, private medical insurance and share dealing	A passion for the internet! Not only are we online financial services experts, but are knowledgeable across the whole internet industry including new media, social networking, online video and other web 2.0 functionality
International Presence We have clients in Belgium, the Netherlands, Scandinavia and the UK and also carry out research in Australia, France, Spain and the USA	Mobile and SMS With over 60 real bank accounts across the world we monitor the mobile and SMS functionality within these accounts

Using our robust and proven methodology, we spend more time exploring each website than any normal customer, testing every part of the online service offered by the major players in your market sector. This includes visiting public and secure parts of websites

Real Bank
Accounts

Over the past 10 years Mapa have built a portfolio of real bank accounts that we manage. This gives our clients an insight that cannot be rivaled.

In-house
Researchers

Our international research is carried out by bi and tri-lingual researchers retaining the research findings internally. This allows clients quick access to knowledge.

Internal Knowledge Management

Mapa run several internal systems that allow us to capture, store and re-use market intelligence that provides clients with timely and up-to-date information